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Poland attractive for outsourcing

8th March 2010
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The Polish outsourcing market is becoming increasingly advanced and consolidated, and this trend is expected to continue for years. According to a report prepared by the Polish Information and Foreign Investment Agency (PAIiIZ) – Poland is no longer just a cheap labor destination, but is starting to attract higher-end services such as Knowledge Process Outsourcing (KPO).

Source: DiS, 2008
“Investors are beginning to get interested in KPO,” said PAIiIZ’s Robert Seges, pointing to the two KPO centers Poland has attracted so far – a financial services center opened by Indian offshore research company Irevna (employing 200) and a Knowledge Center from McKinsey (35-100).

According to Grafton Recruitment, which helps foreign investors recruit employees, Poland is often chosen because workers speak foreign languages other than English. “Polish workers know Scandinavian languages and Russian – languages hard to find among workers in India,” said the company’s Aleksandra Iwicka. Almost half of BPO/shared-service-center candidates in the company’s database can speak good German in addition to at least intermediate English, 20 percent know French, and 16 percent Russian.


From Warsaw Business Journal by Martyna Olik


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