The Polish outsourcing market is becoming increasingly advanced and consolidated, and this trend is expected to continue for years. According to a report prepared by the Polish Information and Foreign Investment Agency (PAIiIZ) – Poland is no longer just a cheap labor destination, but is starting to attract higher-end services such as Knowledge Process Outsourcing (KPO).

Source: DiS, 2008

According to Grafton Recruitment, which helps foreign investors recruit employees, Poland is often chosen because workers speak foreign languages other than English. “Polish workers know Scandinavian languages and Russian – languages hard to find among workers in India,” said the company’s Aleksandra Iwicka. Almost half of BPO/shared-service-center candidates in the company’s database can speak good German in addition to at least intermediate English, 20 percent know French, and 16 percent Russian.